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General terms and conditions

ARTICLE 1: DEFINITIONS

  1. In these terms and conditions, ‘applicant/client’ means the person who registers himself or another person for a training course with ReaXi Opleidingen, hereinafter referred to as trainer, and ‘participant’ means the person who is registered for a training course with vca-learningplatform.
    Opleidingen and/or participates in a training at vca-leerplatform.
  1. Training means a coherent set of organised didactic activities contained in training material and/or education.
  2. Course fee means training fee and/or examination fee.

ARTICLE 2: APPLICABILITY

  1. These general terms and conditions shall apply to the agreement which the trainer concludes with the registrant, but shall also apply to the participant in the training course at the trainer’s premises.
  2. These conditions may only be deviated from with the express written consent of the trainer.

ARTICLE 3: REGISTRATION FOR PARTICIPATION IN OR ORDER OF A TRAINING COURSE

  1. Registration for participation in a training course and/or examination can only be done via the website www.vca-leerplatform.be.
    The trainer’s processing of a registration is at all times without obligation and subject to reservations if it is done by e-mail or telephone.
    The trainer may at any time reject a registration or order for reasons of its own.
  2. Every registration shall be confirmed by an order confirmation sent by the trainer. This order confirmation shall state the name of the training course, the number of participants, the set fees and the place and time of the training course. The training details provided by the trainer are subject to change.
  3. The order confirmation shall have the effect of creating an agreement between the notifier and trainer to which these terms and conditions apply.
  4. On the basis of the order confirmation, the amount associated with the training course shall become due to trainer.
    The amount already paid can only be recovered through force majeure, such as illness and death.

ARTICLE 4: TENDERS AND OFFERS

  1. All quotations and offers from vca learning platform are without obligation, unless a period for acceptance has been set in the quotation. If no acceptance period has been set, the quotation or offer cannot in any way confer any rights if the product to which the quotation or offer relates is no longer available in the meantime.
  2. Trainer cannot be held to its quotations or offers if the client can reasonably understand that the quotations or offers, or any part thereof, contain an obvious mistake or slip of the pen.
  3. The prices stated in an offer or quotation are exclusive of VAT and other government levies, any costs to be incurred in the context of the agreement, including travel and accommodation, shipping and administration costs, unless otherwise stated.
  4. If the acceptance (whether or not on minor points) deviates from the offer included in the quotation or the offer, the trainer shall not be bound by it. The agreement shall then not be concluded in accordance with this deviating acceptance, unless the trainer indicates otherwise.
  5. A compound quotation shall not oblige trainer to carry out part of the order at a corresponding part of the quoted price. Offers or quotations shall not automatically apply to future orders.

ARTICLE 5: CANCELLATION AND SUSPENSION OF TRAINING COURSES

  1. At all times, the trainer is entitled to change the training date or cancel the training. The trainer will inform the registrant as soon as possible. To the extent possible, the trainer will offer a new training. If this is not possible or if the registrant and/or participant prefers this, the amounts already paid will be returned to the registrant by the trainer.
  2. The client shall ensure that the trainer has the following information available in time: the information required to set up the work, such as details of participants for participation in the relevant course, timely cancellation in the event of non-participation, all on the instructions of the trainer.
  3. Moving or cancelling training or exam with BeSaCC VCA or Risky Tasks certificate is not possible: full invoice amount remains due.
  4. Should the participant/course participant be unable to attend due to a valid reason, this must be reported to the trainer in good time before participation. In the event of late cancellation, the cost of the course and/or exam will be charged or one resit will have been used up.
  5. For other courses: If cancellation is made at least 7 days before the start of the relevant course, this will be free of charge for the participant.

In case of cancellation less than 7 days before the start, the full invoice amount remains due.

  1. The resits of a course and examination will expire if client has not followed all resits of a course within one month or within four opportunities after the first course and examination.
  2. In case of misbehaviour or due to the participant being under the influence of alcohol or narcotics, or if the participant is in violation of the applicable order and safety measures, trainer is entitled to deny the participant access to the class and the building, and to remove the participant from the class and the building without any refund of the course fee.
  3. Each participant must comply with the general and safety instructions given before and during the service or training. Participants must be medically fit to attend the training. Responsibility lies with client, who releases trainer from any control. Trainer retains the right to refuse or remove persons from a training course in case of communication problems, safety concerns or nuisance, without the obligation to pay.

ARTICLE 6: PAYMENT TERMS

  1. Payment should be made before the start of the course/training.
  2. Application for subsidies or other interventions such as training cheques, KMO-portefeuille or Chèques-formation does not discharge the client from paying on time. Subsidy applications are always made on the principal’s own initiative.

The client is not allowed to suspend payment or to offset it against any claim whatsoever. Nor may he stipulate a discount in this respect, unless otherwise agreed. All goods shall remain the legal property of the trainer until paid for in full.

  1. Trainer is entitled if payment of the invoice is not received within the specified period, to charge the client the statutory interest, calculated from the day the invoice was sent. In case of non-payment, the outstanding debt will be collected by operation of law. From the due date, a penalty interest of 12% as well as a fixed compensation, excluding legal collection costs, of 10% on the invoice amount, with a minimum of €125 per invoice, will be charged.
  2. After proper notice of default, the trainer shall be entitled to claim all costs other than the principal sum and interest, both judicial and extrajudicial, caused by the non-payment, including the costs of lawyers, procurator litis, agents, bailiffs and collection agencies.

ARTICLE 7: DISSOLUTION

If one of the parties remains in default after having been put in default by the other party, the latter shall be entitled to dissolve the agreement. The right to dissolve shall in any case exist if the other party: – is declared bankrupt – applies for a moratorium or debt rescheduling – applies for receivership, if any attachment is levied on goods and/or receivables of – principal – upon death or liquidation or dissolution of the principal’s company.

ARTICLE 8: LIABILITY

  1. If, due to whatever circumstances, the trainer cannot allow a part of a training course (for the day or otherwise) to take place, the trainer shall, in consultation with the registrant or participant(s), allow this part to take place at a later time.
  2. The trainer is in no way liable for costs and/or damages arising from the cancellation of a training course and/or the non-attendance of a training session or training day(s).
  3. The trainer is not liable for damage that may occur to or by the registrant and/or the participant through or related to or on the basis of the content of the course material provided by the trainer or the lessons, advice and/or instructions given by the trainer. The use of the course material by the registrant/participant, the application of the instructions given and the advice given shall be entirely at the expense and risk of the registrant/participant.
  4. Trainer is not obliged to compensate business and/or consequential damages suffered by a client, other than a consumer, for a sum exceeding the amount covered by its professional liability insurance in the case in question.

ARTICLE 9: EXAMINATION

  1. All examinations provided or organised by or on behalf of the trainer shall be subject to examination regulations, which shall be provided by the trainer to the participants in the training course.
  2. If examinations are held by third parties, the trainer shall make every effort to inform the participants of the examination requirements in good time.
  3. Participants in a training course and/or examination are obliged to identify themselves at the request of a teacher, an employee of trainer, or employee of the external examination agency, in accordance with the requirements of the Compulsory Identification Act.
  4. In those cases not covered by the examination regulations in force, the trainer decides.

ARTICLE 10: COMPLAINTS PROCEDURE

  1. Our employees make every effort to provide you with the best possible service. If you believe that an employee of vca learning platform has not acted correctly towards you or a third person, you can submit a complaint about this to vca learning platform.
  2. You can submit your complaint in writing. Send a description of your complaint, the course or exam in question, and your details to:

vca-leerplatform

Gebr. van raemdonckstraat 89
9140 Temse
T.a.v. zaakvoerder

  1. The complaint handling procedure is as follows: You will receive an acknowledgement of receipt after submitting your complaint. Your complaint will be handled by a person other than the person involved in the fact your complaint is about. Depending on the nature of the complaint, those involved in vca learning platform will be heard. We may contact you by telephone to see if an explanation from vca learning platform can resolve the complaint to your satisfaction. You will be given the opportunity to further explain your complaint. The information you provide will be treated in strict confidence by vca learning platform. We will deal with your complaint within four weeks. This period may be extended by four weeks; we will inform you accordingly.